Return & Refund Policy

Return & Refund Policy for jonessoda

Overview

At jonessoda, we want you to shop with confidence. If your purchase falls short of your expectations, you may be eligible to return the item or receive a refund under the conditions outlined below.

Return Timeframe

Most items can be returned within 30 days of delivery.

Return Eligibility

To qualify for a return at jonessoda, your product must:

Be unused and in original condition
Include original packaging, when applicable
Contain all accessories, manuals, and included items
Be in a condition suitable for resale

Items Not Eligible for Return

The following products cannot be returned:

Personalized or customized products
Digital products
Gift cards
Clearance or final-sale items
Products that have been used, damaged, or altered after delivery

Refund Process

After we receive and inspect your returned item, we will decide if it qualifies for a refund. Approved refunds are generally issued to the original payment method and processing times may vary based on your payment provider.

Shipping charges are typically non-refundable unless the return results from an error by jonessoda or the item arrived damaged or defective.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please contact us promptly with details and photos, when possible. We will work to provide a replacement, refund, or another suitable resolution.

Return Shipping

Return shipping costs are usually the responsibility of the customer unless the item is defective, damaged, or sent incorrectly by jonessoda. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.