Shipping Policy

Shipping Policy for jonessoda

Order Processing

At jonessoda, we strive to handle and ship your orders as quickly as possible. Typically, orders are processed within 1–3 business days once your payment is confirmed.

Please note that orders placed during weekends, holidays, promotional events, or times of high demand may require extra processing time beyond this window.

Shipping Methods and Delivery Timeframes

We offer several shipping options to accommodate your needs, with estimated delivery times as follows:

Standard Shipping: 5–14 business days
Express Shipping: 2–7 business days
International Shipping: 7–21 business days

These timeframes are estimates and not guaranteed since actual delivery depends on variables such as destination, shipping carrier, customs processing, weather conditions, and other factors beyond our control.

Shipping Fees

Shipping costs are calculated during checkout based on your chosen delivery method and destination. The fee will be displayed before you finalize your purchase.

Tracking Your Order

Once your order ships, we will provide tracking information when available. Please be aware that tracking updates can sometimes take a while to appear after the carrier picks up your package.

Shipping Address Accuracy

Customers are responsible for submitting complete and accurate shipping addresses. If your order is returned due to an incorrect or incomplete address, you may incur additional shipping charges to have the order reshipped.

Customs, Duties, and International Shipments

For international orders, customs duties, taxes, brokerage fees, or other charges imposed by the destination country may apply. These import fees are typically the responsibility of the recipient.

Delivery Delays and Issues

jonessoda is not liable for shipping delays resulting from uncontrollable events such as severe weather, carrier service interruptions, customs processing delays, public emergencies, or other unforeseen circumstances.

If you experience a significant delay, we recommend checking your tracking information and reaching out directly to the carrier for updates.